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掌握有效沟通、灵活应变及管理冲突的技巧

培训杂志年度的领导力发展调研中,领导者的沟通技巧,年复一年地处于领导者最需发展技能榜单的第一或第二位。

理解他人不同的沟通偏好,并能调整自己的沟通风格以使他人更舒适的领导者,工作更有效,且拥有更有效的工作团队。随着商业节奏持续加快,复杂性进一步加剧,组织越来越多样化,即便没有人际关系上的紧张感,组织内部也已经面临太多压力。因此,灵活应变的沟通技巧,成为组织成功至关重要的需求。

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